JCPenney (JCP Media Inc.)
Job Purpose Position Description:
Are you ready to be part of something new and exciting at JCPenney? The Appliance Specialist might be the perfect fit for you! The Appliance Specialists are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.
Educate Customers/In store Demonstration
Proactively interacts with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products and services to support the sale. Informs and demonstrates to customers key product features and benefits applicable to the customer’s needs in order to build interest in the merchandise/brand and to build clientele.
-Accumulates and applies the appropriate knowledge and expertise through continuous learning and self development in order to provide an outstanding customer experience
Shares knowledge of products and/or trains associates on the features and fashion of the product to enhance team performance
Ensure products are displayed according to JCPenney’s standards
Partners with other associates to replenish department and/or takes personal action to maintain accurate merchandise displays
Skills & Characteristics
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Passion for Product-Proactively seeks out new information from all relevant sources to magnify expertise.
- High school diploma or equivalent
- Experience with computers and web-based systems
- 3 yrs. of customer service sales experience in a fast-paced retail environment
Appliance Specialist - The Mall
Johnson City, TN, United States
- The Mall 2011 N Roan St
J.C. Penney Company Inc.
More than a century ago, James Cash Penney founded his company on the principle of the Golden Rule: treat others the way you’d like to be treated – Fair and Square. His legacy continues to this day, as J. C. Penney Company, Inc. (NYSE: JCP) boldly transforms the retail experience across 1,100 stores and jcp.com to become America’s favorite store. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again. On every visit, customers will discover great prices every day in a unique Shops environment that features exceptionally curated merchandise, a dynamic presentation and unmatched customer service.