Johnson Controls, Inc.
Customer Service, Sales Support','1719586','!*!Customer Service, Sales Support.
What you will do
Manage monthly service contract renewal list in Sales Force
Execute contract renewal Customer Service Verification calls
Upload leads in Sales Force
Create new Contract Renewal Proposals, as necessary
Customer Master Maintenance – identify changes needed and enter into Casewise system
Preventative Maintenance Agreement maintenance – identify needed changes and submit to Central Contract Administration via PMA modification process
Initiate contract termination requests uncovered during renewal process
Retrieve copies of active contracts for customers and sales groups
Forward service agreements for DOA when needed
Input/Correct estimated hours to complete service inspections during the service contract renewal process
What we look for
Associate’s Degree, Certification or proven equivalent professional administrative experience.
2 years of experience in contract administration or in a related area preferred.
Applicant should have knowledge of commonly used concepts, practices, and procedures within the construction field.
Effective writing skills, teamwork, legal compliance, understanding of contracts desired.
Experience in Fire and Security or Construction industry a plus.
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
A strong work ethic and ability to communicate effectively with upper management.
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
Customer service mindset and high interpersonal savvy and approachability.
Consistent pleasant and professional demeanor toward all levels of team members.
Ability to complete assigned tasks with a minimum of guidance and oversight.
Ability to prioritize multiple tasks.
Must be able pass a pre-employment background and drug screening.
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com
','System Operations & Management','US-KY-Lexington','','Bldg Technologies & Solutions','Customer Service, Sales Support
Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The companys Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The companys Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.