As a Customer Service Manager, you will support an infusion therapy Center of Excellence by leading and developing a large customer service, patient-centric team and ensure patient satisfaction, patient record accuracy and all patient inquiries have been properly addressed in a timely fashion. Must have excellent written and verbal customer service skills and advanced computer and problem solving skills in order to interact with key stakeholders and patients.
Oversee team work flow and performance to achieve daily, weekly and monthly objectives and goals.
Work with field sales team, benefits team and patients to ensure information is accurate and complete on patient orders.
Resolve patient/customer order complaints and inquiries by identifying problems and coordinating appropriate corrective action.
Ensure service intake procedures facilitate seamless operation between departments and/or other branch offices and confirm patient information is complete and accurate.
Perform quality control checks and troubleshoots problems.
Supervise the activities of subordinate staff; provide direction and guidance in work assignments.
Responsible for hiring, coaching and performance appraisals and process improvements and efficiencies.
Provide leadership and ongoing feedback for a team of patient care representatives to ensure great customer experience.
Use your newly acquired healthcare training or current customer services leadership skills to make a difference in a patient’s life by ensuring your team of customer service specialists accurately initiate the referral process and
answer questions from referral sources, patients and caregivers on their admissions status with compassion. In this role, you will gain exposure in a multitude of aspects of the healthcare field, such as nursing, pharmacy, benefits, clinical support, and sales.
Coram CVS/specialty infusion services is a national leader in the home infusion and enteral fields. You have an important, uniquely rewarding role putting your skills and experiences to work supporting a specialty pharmacy operation.
Learn more about us: https://www.youtube.com/user/CoramHealthcare
Minimum 3 years of customer service management.
Minimum 5 years experience in customer service
Minimum 2 years experience working with healthcare insurance.
Proficient to advanced PC skills including MS Office, specifically Excel, Outlook and Word.
Customer service experience in a healthcare environment
Working knowledge of medical terminology
Strong attention to detail
Verifiable High School diploma or GED is required.
Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at mailto:AA_EEO@cvscaremark.com
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
Website : https://www.caremark.com
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.