Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Austin, TX
View more jobs in Texas

Job Details

Customer Success Representative Account Manager - Austin

Company name
Institutional Venture Partners

Location
Austin, TX

Apply for this job






6 hit(s)  

Profile

This high-energy, analytical, and well-organized Customer Success Representative (CSR) will perform a key role in AlienVault’s Customer Success/Sales organization. This role is focused on revenue growth, expansion, customer retention, and operational efficiency. A successful CSR will support the team in their initiatives to maximize revenue and margins, deepen customer relationships, and deliver customer and employee focused communication and information. This multi-faceted position is an ideal role for an ambitious individual whose scope of responsibilities will be capped only by willingness to take ownership and identifying opportunities for growth. 

 Responsibilities

Own the ultimate success of AlienVault’s customers, including customer onboarding, project success, expansion, retention, and renewals.

Ensure that customers derive maximum value from their investments in AlienVault and fully leverage their subscriptions and services on an ongoing basis.

Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

Drive a seamless onboarding process and work with support and services teams to proactively manage each customer’s successful deployment.

Make 40 outbound calls daily to engage our customers and build relationships with them

Proactively manage each customer’s business needs and environments, while activelyseeking opportunities to up-sell, cross-sell, and generate referrals

Maintain ownership of issues until resolved and set customer expectations accordingly

Demonstrate ability to be organized, take initiative and follow up independently

Qualifications

1 year(s) experience in Sales or Customer Success preferred

Concise and persuasive oral and written communication skills, especially over the phone and email

Thorough understanding of security operations and Network Infrastructures

Exceptional management, interpersonal, and strong executive-level communication skills

Proven project management/coordination experience

Experience with Salesforce (or other CRM systems) is a plus

Ability to problem solve, perform complex tasks, and prioritize multiple projects

Apply for this job

Powered by

VentureLoop

- Partner Company Sign In

IVP Spotlight

IVP-backed Zerto Announces E1 Funding: Another Step on the Road to IPO; And what to look for in a company on the journey to IPO

Qubole: Doing Big Data Right

The Importance of Getting Your ZZZs; IVP Adds Zerto to the Portfolio

Oracle Buys AddThis

Salesforce Signs Definitive Agreement to Acquire SteelBrick

IVP Concludes Successful Year – Raises $1.4 Billion Fund XV and Announces 14 New Investments

The ABCs of QTC – Why IVP Invested in SteelBrick

Pure Storage Prices Initial Public Offering

Leading Digital Publisher Axel Springer Acquires Business Insider

Why Walker & Company will Transform the CPG Industry

Home

About

Team

Portfolio

News

Contact

For Limited Partners

IVP Silicon Valley

3000 Sand Hill Rd, Bldg 2, Ste 250

Menlo Park, CA 94025

650.854.0132 MAP

IVP San Francisco

607 Front Street

San Francisco, CA 94111

415.432.4660 MAP

Press Contact

pr@ivp.com

Follow Us

©2017 IVP. All rights reserved.

Company Profile
We don’t just know growth; we drive hyper growth. We work hard to help our portfolio companies grow in the double or triple digits year over year. It takes a certain acumen and skill set to navigate the challenges that come with a rapidly growing company, and IVP has the experience to guide our portfolio companies through this crucial stage of development.

Similar Jobs:
This high-energy, analytical, and well-organized Customer Success Representative (CSR) will perform a key role in AlienVault’s Customer Success/Sales organization. This role is focused on revenue growth, expansion, customer retent...
Account Manager, Technology
location Austin, TX
Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we’ve thrived on building relationships and making a positive impact in the lives of those we touch. We believe...
Account Manager -
location Austin, TX
The Account Manager will be responsible for business development, market share growth, and client retention strategies. The successful candidate will have previous experience and work with their client operations and fulfillment t...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AdvertisingCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AdvertisingCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 AdvertisingCrossing - All rights reserved.