Institutional Venture Partners
This high-energy, analytical, and well-organized Customer Success Representative (CSR) will perform a key role in AlienVault’s Customer Success/Sales organization. This role is focused on revenue growth, expansion, customer retention, and operational efficiency. A successful CSR will support the team in their initiatives to maximize revenue and margins, deepen customer relationships, and deliver customer and employee focused communication and information. This multi-faceted position is an ideal role for an ambitious individual whose scope of responsibilities will be capped only by willingness to take ownership and identifying opportunities for growth.
Own the ultimate success of AlienVault’s customers, including customer onboarding, project success, expansion, retention, and renewals.
Ensure that customers derive maximum value from their investments in AlienVault and fully leverage their subscriptions and services on an ongoing basis.
Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.
Drive a seamless onboarding process and work with support and services teams to proactively manage each customer’s successful deployment.
Make 40 outbound calls daily to engage our customers and build relationships with them
Proactively manage each customer’s business needs and environments, while activelyseeking opportunities to up-sell, cross-sell, and generate referrals
Maintain ownership of issues until resolved and set customer expectations accordingly
Demonstrate ability to be organized, take initiative and follow up independently
1 year(s) experience in Sales or Customer Success preferred
Concise and persuasive oral and written communication skills, especially over the phone and email
Thorough understanding of security operations and Network Infrastructures
Exceptional management, interpersonal, and strong executive-level communication skills
Proven project management/coordination experience
Experience with Salesforce (or other CRM systems) is a plus
Ability to problem solve, perform complex tasks, and prioritize multiple projects
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