Education:• University Graduate or equivalent experience (i.e. College degree)Minimum Qualifications:• 3 to 5 years working in a service/customer service/sales organization• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience• Analytical mindset / Background in technical trouble shooting an advantage• Demonstrated capability to create world-class customer experiences with each and every interaction• Fluent in English (Written & Oral) and native in Regional language requirement (detailed when required)• Must have exceptional grammar and typing accuracy skills – experience with business communication• Client focused and solutions oriented; Good problem solving and analytical skills• Ability to comprehend and analyze client situations and apply the right solution • Ability to collaborate and work effectively on a team• Self-learner interested in both the how and the why• Ability to educate customers on policy and product questions• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail• Ability to follow processes without being blinkered by themPreferred Qualifications:• Experience in online advertising at a major media agency or publisher• E-mail and chat support experience• Pre-sales experience; able to deliver product value proposition • Experience working in and with a global organizationSuccess in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. Domain Skills SNo \t\t\tPrimary Skill \t\t\tProficiency Level * \t\t\tRqrd./Dsrd. \t\t1 \t\t\tManufacturing and Logistics \t\t\tNA \t\t\tRequired \t\t * Proficiency Legends Proficiency Level \t\t\tGeneric Reference \t\tPL1 \t\t\tThe associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. \t\tPL2 \t\t\tThe associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. \t\tPL3 \t\t\tThe associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. \t\tPL4 \t\t\tThe associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. \t\t About Cognizant Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter:USJobsCognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. ,
Website : http://www.cognizant.com/
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.