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Company name
Capital One Financial Corporation

Vienna, VA

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Towers Crescent (12066), United States of America, Vienna, VirginiaAt Capital One, we\u2019re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Sr. Director, Card Design - Credit WellnessCredit can seem like a complicated and impenetrable system. At Capital One, we believe everyone should have the opportunity to understand and build their credit, have access to great financial products, and gain the practice and confidence to save and spend wisely.We\u2019re looking for a Senior Director of Design to lead our Credit Wellness team. You will work in close partnership with executive leaders from the business, engineering, operations, and brand. You will lead (and continue to build) a high-performing and innovative team that includes UX, Service, Interaction, and Visual Design, Strategy, Research, Content, and Front End Development. You will inspire the team to envision, design, and deliver game-changing experiences in service of people who need some extra help. And you\u2019ll work side by side with some of the most exciting design leaders from the industry who bring inspiration, passion, critique, and camaraderie, and are committed to changing banking for good.What you'll do every day...\u2022 Bring bold vision to the Capital One Design leadership team and the U.S. Card business\u2022 Partner with executives and leaders across the organization to create cohesive and impactful experiences that deliver for the business and for customers\u2022 Oversee a portfolio of products and services that serve unique customer needs while fitting into a greater experience ecosystem\u2022 Inspire and mentor designers to stretch and grow their craft, and champion human centered design across skill sets, teams, and perspectives\u2022 Recruit top talent, build out a best-in-class team, and invest in their continued success\u2022 Drive innovation not only in customer-facing experiences, but in practices and processes that bring about world class solutionsWho we are looking for\u2022 Demonstrated design leadership of a cross-skilled team within a large scale, high tech company\u2022 A track record of envisioning, designing, and delivering successful and respected products and services \u2022 The ability to strategically influence senior leadership as a champion of human-centered design\u2022 A great listener and a crisp communicator, with strong business judgment and analytical skills\u2022 The ability to thrive within ambiguity, assess and synthesize complexity, and still find the north star that brings clarity and drives forward momentum\u2022 An exceptional eye for detail and deep hands-on expertise in one or more design specialties\u2022 The desire to collaborate, learn, and continue to evolve the team\u2022 Humility, judgement, and enthusiasm that creates great results AND a great culture\u2022 Ability to connect analytical data with practical solutions in a real world environment\u2022 Passion and commitment to change the world\u2022 Experience in financial services is not required, but experience navigating a complex and highly regulated ecosystem will beBasic Qualifications:\u2022 Master\u2019s Degree in Design or military experience\u2022 Previous experience as a Senior Director of Design\u2022 At least 8 years of experience in a design leadership rolePreferred Qualifications:\u2022 5 years\u2019 experience with a large scale consumer internet company\u2022 2 years in start-up environment\u2022 MBAAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company info

Capital One Financial Corporation
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Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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