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Classified Customer Service Representative

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New Haven, CT

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Partner with Media Consultants and Customer Service Representatives by writing insertion orders, ensuring campaigns bill accurately and in accordance with current contract rates and monitoring individual order workflow to ensure that campaigns run as ordered. REQUIREMENTS: * Provide administrative support for the assigned advertising team to ensure smooth workflow. * Accurately complete all sections of required insertion order form and enter into the advertising order entry system. * Submit order according to established deadlines * Review insertion orders to ensure campaigns bill accurately. * Coordinate ad trafficking through all departments. * Maintain knowledge of advertising fundamentals, such as rates, copy guidelines and deadlines. Understand and adhere to advertising operational procedure. * Provide courteous and efficient support to the team * Review history and ensure customer has paid previous balances prior to accepting new ad orders. * Research billing discrepancies at the request of the credit department or advertiser. * Attend meetings as required * Perform other duties as assigned. REQUIREMENTS: * High school diploma required, college degree preferred. * Marketing/advertising training helpful. * MS Office skills required. * Possess high degree of business and personal integrity. * Organized, efficient and able to meet deadlines. * Ability to work cooperatively with coworkers and managers. * Must possess a valid drivers license and reliable transportation. * Good math skills and the ability to compute advertising price quotes. * Good verbal and written communication skills including spelling, punctuation and grammar.

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