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Job Details

Client Success Manager

Location
Redwood City, CA

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**MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud is the world's leading independent provider of relationship marketing solutions, powering customer relationships for InterContinental Hotels Group, ING and Extra Space Storage and more than 700 other major brands in retail, travel, automotive, publishing, and financial services. Featuring enterprise-strength performance, **MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud's technology leads the industry in data management, campaign orchestration, and audience analytics. **MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud increases conversions and enhances engagement for mid-market to enterprise B2C marketers with its ability to deliver integrated, customer-centric experiences across email, display, mobile, and social.
**MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud serves more than 30 countries globally, including more than 75 agencies and MSPs. **MEMBERS ONLY**SIGN UP NOW***. has offices in Silicon Valley, New York, London, Belgium, Paris, Munich, Barcelona, and Australia.
Join Us and Love What You Do!
If you are passionate about marketing, committed to customer satisfaction, and eager to transform the marketing service industry one innovation at a time, we want to hear from you.
Job Description
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction and retention regional portfolio of clients and partners. By understanding each client’s business goals, you will be able to help them further leverage the omnichannel capabilities of the **MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud to drive a Consumer-First Marketing program.
Duties
Responsible for retaining, growing and developing account through daily/weekly interaction with clients and partners, along with periodic onsite visits at client and partner’s offices.
Identify opportunities within your client and partner’s marketing and communication strategy that can be improved via incremental usage of **MEMBERS ONLY**SIGN UP NOW***. products and services.
Consult and participate in all aspects of the sales and upsell cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client and partner base.
Partner with cross-functional teams, such as the Technical Project Manager (TPM), being accountable for delivery of sound solutions.
Capture and quantify business impact of **MEMBERS ONLY**SIGN UP NOW***. program results for clients and partners, with the goal of being able to foster **MEMBERS ONLY**SIGN UP NOW***. advocates in the form of references, case studies, and event speakers.
Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement and plan for new programs, partnering with technical and strategic resources.
Required Skills
A deep understanding and passion for email/SMS/Push Notifications, etc.
5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager or Customer Success Manager.
Comfort working in highly flexible, entrepreneurial environment.
Proven success working in cross functional teams.
Strong ability to establish priorities and make decisions.
Strong project planning and management skills.
Outstanding oral and written communication and presentation skills.
Strong team building and interpersonal skills.
Highly active in digital media, personally and/or professionally.
Undergraduate degree in business, marketing or related field.
Some travel required (less than 25%).
Bachelor's Degree required
**MEMBERS ONLY**SIGN UP NOW***. Marketing Cloud is an equal opportunity employer.

Company info

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