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Job Details

Service Manager

Pasadena, CA, United States

Posted on
Nov 22, 2022

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Job IntroductionnAt Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.n nOverview of Responsibilitiesnn Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.n Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.n Demonstrate product knowledge when assisting customers when working with team members.n Listen to and resolve customer complaints in compliance with company standards.n Champion the activity and results surrounding the customer service surveys and portal.n Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.n Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.n Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.n Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.n Celebrate store successes and identify/address opportunities for improvement.n Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.n Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.n Manage team member concerns and conflict through proactive and clear discussions.n Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.n Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.n Provide and receive constructive feedback and direction for effective communication and collaboration with others.n Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).n Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.n Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.n Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.n Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.n Help build and maintain displays on the sales floor, compliant with company programs and standards.n Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.n Communicate temperature failure of cases, shelves, and storage areas to Store Manager.n Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.n Flexible to perform other related duties as assigned.nnQualificationsnn Be at least 21 years of age.n Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.n Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.n Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.n Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.n Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.n Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.n Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.n Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.n Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).n Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.nnBenefitsIn addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: - Competitive pay - Sick time plan that you can use to support you or your immediate families health - Opportunities for career growth - 15% discount for you and one other family member in your household on all purchases made at Sprouts - Flexible schedules - Employee Assistance Program (EAP) Eligibility requirements may apply for the following benefits: - 401(K) Retirement savings plan with a generous company match - Affordable benefit coverage, including medical, dental vision - Paid parental leave for both mothers and fathers - Pre-tax Flexible Spending Accounts for healthcare and dependent care - Company paid life insurance and short-term disability coverage     Get Paid Every Day!   Sprouts Farmers Market offers DailyPay - if youu2019re hired as an eligible employee, youu2019ll be able to transfer the money youu2019ve already earned at no extra cost, and get it the next business day, for free.   We offer DailyPay so you donu2019t have to wait for payday to access the money youu2019ve already worked for. With DailyPay, you can see how much youu2019ve made every day and you can transfer your money any time before payday.   You can learn more by visiting SproutsnGrow with us!nIf you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmeru2019s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.n n nThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sproutsu2019 management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.n nCalifornia Residents: We collect information in accordance with California law, please see here for more information.

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