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Job Details

Advertising Product Support Analyst

Company name
Accenture.

Location

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Advertising Product Support Analyst','00577814','!*!Role: Advertising

Product Support Analyst

Location: San Francisco

Bay Area

Join Accenture and help

transform leading organizations and communities around the world. The sheer

scale of our capabilities and client engagements and the way we collaborate, operate

and deliver value provides an unparalleled opportunity to grow and advance.

Choose Accenture, and make delivering innovative work part of your

extraordinary career.

People in our Client Delivery & Operations career

track drive delivery and capability excellence through the design, development

and/or delivery of a solution, service, capability or offering. They grow into

delivery-focused roles, and can progress within their current role, laterally

or upward.

Role Responsibilities

Develops deep knowledge within a complex product groupInvestigates and prioritizes advertising issues, escalating to a

specialist when appropriate for further troubleshooting or de-buggingOwns tasks end to end until they are assigned to a specialistDiscerns product confusion from bugs, identifies solutions and advises

the sales team advertisers to accomplish the advertisers’ desired outcomeEffectively and concisely communicates technical resolution, workarounds

or product confusion to the sales teamPartners with product support group specialists to identify solutions to

advertising bugs and product confusionFacilitates a high end customer experience related to support for

advertising bugsMentors team members and own product support areasPossesses ability to support a rotating on call support schedule as well

as working in the client office Monday through Friday','!*!Basic Qualifications

Minimum of 1 year of

experience with product technical support

Preferred

Qualifications

Technical, Associate

and/or Bachelor’s degree within math, statistics, computer science, information

systems, or similar facetOnline advertising

experienceExperience using

Facebook productsCustomer serviceTechnical background

with proficiency in SQL

Professional Skill Requirements

Ability to rapidly assess,

analyze and resolve/troubleshoot issues as well as distill into clear and

concise communicationsStrong communication

(written and oral) and interpersonal skillsAptitude to support

complex productsAbility to overcome

product learning curve and to work in teamsAbility to think

critically and problem solveFluency with the

English language

 

 

Applicants for

employment in the US must have work authorization that does not now or in the

future require sponsorship of a visa for employment authorization in the United

States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any

other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated

Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of

Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed,

color, religion, sex, national origin, ancestry, disability status, veteran

status, sexual orientation, gender identity or expression, genetic information,

marital status, citizenship status or any other basis as protected by federal,

state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of

conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our

service men and women.','IT Operations','USA-West','','Client Delivery & Operations','Entry Level','Advertising Product Support Analyst

Company info

Accenture.
Website : https://www.accenture.com

Company Profile
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency—and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments.

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