Pandora Media, Inc.
At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People-the listeners, the artists, and our employees-are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we're looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.
The Senior Account Manager will be a leading contributor within Pandora's Client Services team and will be seen as a key liaison when working with internal and external partners to flawlessly execute campaigns for Advertisers/Agencies and drive revenue for Pandora. The right individual anticipates business challenges and provides proactive solutions: organized, strong time management skills, process-minded, thorough, detail-oriented and accountable. Your team will include thoughtful, problem-solving individuals who are passionate about growing the Pandora brand.
The following are the responsibilities and duties of the role. This is not an all-inclusive list and may vary based on account assignment:
Independently manage complex and large-volume client lists
Act as a resource and expert, always willing to help train, share knowledge, answer questions, and take on strategic projects outside of day-to-day responsibilities
Provide constructive feedback to internal partners to improve processes and efficiencies
Proactively mentor and coach other team members with a passion for peer growth and development to enrich the overall Client Services organization
Lead adoption of new products and growth initiatives by connecting them to client's objectives
Partner with Account Executives to provide materials for Proposals/Avail submissions including strategic media recommendations, screenshots, research, competitive data, and advise on what is technically feasible to execute
Ensure Pandora revenue goals consistently inform all facets of job function
Input Media Plans and generate Insertion Orders; work directly with client on all pre-launch elements related to creative specifications and submission
Be the frontline on all booked revenue to monitor campaign delivery and pacing; escalate issues when applicable
Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
Collaborate with billing team to resolve monthly invoicing queries
Provide necessary campaign deliverables including but not limited to: reporting, screenshots and ad-hoc requests
Provide basic renewal/upsell insights to sales partner
Cultivate positive business relationships with clients and sales, advertising, graphic design, sales research, and technical teams
2-4 years experience in digital/radio/mobile advertising operations or sales support
3 years in online advertising or 3 years in a relevant field required
1 year direct trafficking and creative QA preferred
Experience leading or spearheading projects
Deep understanding of media landscape, services, and technologies
Knowledge of pre-sale process and creation of media plans; experience with custom display, mobile, audio, and video advertising products
Skill in working within internal order management systems and third-party systems including ad servers
Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Enjoy working independently and in a collaborative team environment, sharing knowledge across the department
Pandora Media, Inc.
Website : http://www.pandora.com
At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the music makers, and our employees—are at the center of our purpose and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life.