Epsilon Data Management, LLC
Senior Director, Project Management','0090520','!*!
Epsilon is seeking a Sr. Director of Program Management with a proven track record in managing the development of complex solutions to enable omni-channel, digital, personalized marketing programs. This individual will work closely with the account team, the client and discipline leads (Strategy, Agency, Digital, Platform and Email) to ensure that deliverables across multiple projects are meeting client’s schedule and quality expectations.
Working with the account team and discipline leads to plan and manage complex, multi-work stream projects, ensuring that projects are set up for success and that all deliverables have been completed on schedule
Creating and maintaining project schedules, internal and external status reports, risk and issues logs
Working closely with client project sponsors and external partners to ensure project plans are integrated and key dependencies are identified, as well as managing clients and partners to ensure those key dates are met
Developing strong partnership with stakeholders, enabling collaborative scope and change management
Leading risk identification and risk mitigating planning
Managing interdependencies among work streams and interfacing with the discipline leads to resolve project-related issues and escalate issues and risks as necessary for resolution
Identifying and correcting communication gaps and process/productivity issues
Managing projects to the budget and timelines defined, and raising an alert if projects are going over on budget or time
Managing scope and working closely with the client and account teams to execute the change management process
Managing overall work breakdown and resource assignment; effectively anticipating, identifying, and driving resolution to throughput bottlenecks
Developing & presenting executive level status and risk reporting
Reporting project status on a regular basis to the project team, account services and the client team
Forecasting resource requirements for upcoming projects
Facilitating project post-mortems with all key partners and identify key areas for process improvements
Excellent communications skills, attention to details and confidence to take ‘command and control’ of project delivery from initiation to production
Detail-oriented and take ownership attitude
Strong interpersonal and proactive problem-solving skills
Thrives in complex, fast-paced environment
Ability to think creatively on how to solve projects risks without reducing quality
7-10 years of complex, end-to-end systems integration & implementation experience leading high performing, globally distributed delivery teams
Consultative approach to scope and schedule management
Significant knowledge of platform and/or SaaS system implementations; marketing technology experience preferred
Prior experience overseeing teams in countries other than the US
Ability to effectively navigate a cross functional organization to get work done
Strong project management skills
Excellent presentation, written and verbal skills
Ability to work independently and manage communication to all organizational levels
Ability to manage interdependencies between projects and communicate the overall vision to each of the discipline leads
Ability to review each work product from the client’s vision, and ensure that design and work product are meeting the client’s business requirements
','!*!Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon’s digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world’s largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. Recognized by Ad Age as the #1 World’s Largest CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 8,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Alliance Data participates in E-Verify
For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance
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Epsilon Data Management, LLC
Website : http://www.epsilon.com
Epsilon powers business results for the world's leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. In a consumer-empowered world where customers, not marketers, establish brand position, authentic connection can only be achieved through differentiated customer experiences and meaningful engagement. At Epsilon, we believe this requires a new type of marketing strategy fueled by customer intelligence ─ one that brings together the rational behaviors of how customers act with their emotional feelings about a brand. The new marketing mandate is to create transformative ideas out of deep customer insight and data. We must relate and respond to customers on their terms. We have to act in real-time.