Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Portland, OR
View more jobs in Oregon

Job Details

Associate Client Support

Company name
Oregonian Media Group

Location
Portland, OR

Apply for this job






4 hit(s)  

Profile

PortlandOregon Job DescriptionThe Customer Success Associate (CSA) will be responsible for managing all digital and print campaign elements, from campaign execution to performance analysis and reporting.The CSA will coordinate with ACS\/ADI vendors and platforms to ensure consistent delivery of client campaign objectives.Troubleshoot and escalate issues if necessary.In addition, the CSA will provide cross-functional organizational support across sales and the Customer Success team serving as floor support for incoming questions and issues.This position will be measured on accuracy, service level delivery, optimizing use of systems, and campaign results.REQUIRED EDUCATION, EXPERIENCE AND SKILLS:College degree preferredMinimum two years of experience in an administrative, customer service or sales support role.Professional communication skills, including verbal and written.Ability to communicate clearly and professionally at all times with external and internal customers.Outstanding organizational skills, attention to detail, follow-up.Personable and helpful manner; team-player.Comprehensive knowledge of advertising solutions, including print, digital, video and search.Strong skills in reporting and analytics platformsAbility to understand and relate campaign reporting metrics to the customer's campaign objectives, with an eye toward proactive account optimization recommendations.Ability to quickly learn and use new technology, experience with salesforce.com highly desirable.Ability to prioritize various projects and accurately handle multiple activities on tight deadlines.Proficiency with Microsoft Office tools, including Excel and Word.DUTIES AND RESPONSIBILITIES:The duties are listed as examples only and may not represent a complete list.Duties and Responsibilities, work schedules and\/or location may change based on evolving business needs.Manage print and digital campaign fulfillment.Including campaign execution, ongoing performance monitoring and reporting.Coordinate with ADI\/ACS vendors and platforms to ensure consistent delivery of client campaign objectives.Review and monitor the accuracy of order entries and scheduling, being proactive in resolving problems and issues before they cause live production and billing errors.Coordinate and facilitate the creation and gathering of digital and print advertising, including working with internal and external creative teams.Work with GIADC on print and digital creative.Research and follow up on rate discrepancies and client billing issues.Follow up with Account Manager or Account Executive as necessary.Maintain professional working relationships with customers and coworkers.Other duties as assigned.RELATED COMPETENCIES:\u00a0WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:General office environment.Extensive computer and telephone use required.Light travel may be required.#CB#OregonLive.com.Category: , Keywords: Sales Assistant

Company info

Oregonian Media Group

Company Profile

Similar Jobs:
The North Face PT Selling Supervisor, Run + Train Concept Store (Bridgeport Village, Tigard OR) in Tigard Oregon Job Description The North Face VF Corporation is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability At The Nort...
The North Face FT Selling Supervisor, Run + Train Concept Store (Bridgeport Village, Tigard OR) in Tigard Oregon Job Description The North Face VF Corporation is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability At The Nort...
Retail Specialist
location Beaverton, OR
POSITION OPEN:  Retail Specialist EMPLOYEE TYPE:  Part-time POSITION DESCRIPTION:  Provide retail merchandising coverage within a designated retailer and assigned territory Demonstrate a professional, reliable representation of Pr...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AdvertisingCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AdvertisingCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 AdvertisingCrossing - All rights reserved. 169