Media and Advertising Technical Account Manager, Google Cloud
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
As a Technical Account Manager for Google Cloud, you'll be responsible for ensuring customers get the most value from their Google Cloud Platform and G Suite products.
As the primary contact, you will manage ongoing transformation activities, and build relationships with business executives and IT stakeholders in order to better understand their business requirements and goals. Using your analytical and consulting skills, you'll identify opportunities to improve and provide solution based knowledge to help minimize challenges.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Drive customer partnerships, establish relationships, conduct customer quarterly business reviews and coordinate across multiple work streams and teams to maintain customer momentum.
Collaborate with customer technical and implementation leads and partners to manage and drive the successful adoption of Google Cloud.
Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving the achievement of key milestones. Advocate for business transformation and enable teams to embrace cloud technologies.
Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements.
Drive customer feedback to Google Product Management and Engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact.
BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience.
4 years of experience in a media, advertising, technology company or consulting firm.
Experience working with a cross-functional and geographically dispersed team and customer base.
Ability to travel up to 30% of the time.
Experience with application/workload migration to cloud platforms.
Experience in working with channel partners, system integrators and third party developers to deliver solutions.
Experience in cloud operations, technical support or operations (e.g. capacity planning, product release management, etc).
Experience working in two or more of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, and/or data architecture.
Demonstrated ability to present technical materials to stakeholders and to engage with executives on both technical and non-technical matters.
Excellent stakeholder, project management and communication skills.
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