Media and Advertising Technical Account Manager, Google Cloud
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
As a Technical Account Manager for Google Cloud, you'll be responsible for ensuring customers get the most value from their Google Cloud Platform and G Suite products.
As the primary contact, you will manage ongoing transformation activities, and build relationships with business executives and IT stakeholders in order to better understand their business requirements and goals. Using your analytical and consulting skills, you'll identify opportunities to improve and provide solution based knowledge to help minimize challenges.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Drive customer partnerships, establish relationships, conduct customer quarterly business reviews and coordinate across multiple work streams and teams to maintain customer momentum.
Collaborate with customer technical and implementation leads and partners to manage and drive the successful adoption of Google Cloud.
Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving the achievement of key milestones. Advocate for business transformation and enable teams to embrace cloud technologies.
Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements.
Drive customer feedback to Google Product Management and Engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact.
BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience.
4 years of experience in a media, advertising, technology company or consulting firm.
Experience working with a cross-functional and geographically dispersed team and customer base.
Ability to travel up to 30% of the time.
Experience with application/workload migration to cloud platforms.
Experience in working with channel partners, system integrators and third party developers to deliver solutions.
Experience in cloud operations, technical support or operations (e.g. capacity planning, product release management, etc).
Experience working in two or more of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, and/or data architecture.
Demonstrated ability to present technical materials to stakeholders and to engage with executives on both technical and non-technical matters.
Excellent stakeholder, project management and communication skills.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Website : https://www.google.com/about/company/
Google Inc., a technology company, builds products and provides services to organize the information. The company offers Google Search, which provides information online; Knowledge Graph that allows to search for things, people, or places, as well as builds systems that recognize speech and understand natural language; Google Now, which provides information to users when they need it; and Product Listing Ads that offer product image, price, and merchant information. It also provides AdWords, an auction-based advertising program; AdSense, which enables Websites that are part of the Google Network to deliver ads; Google Display, a display advertising network; DoubleClick Ad Exchange, a marketplace for the trading display ad space; and YouTube that offers video, interactive, and other ad formats. In addition, the company offers Android, an open source mobile software platform; hardware products, including Chromebook, Chrome, Chromecast, and Nexus devices; Google+ to share things online with people; Google Play, a cloud-based digital entertainment store for apps, music, books, and movies; Google Drive, a place for users to create, share, collaborate, and keep their stuff; and Google Wallet, a virtual wallet for in-store contactless payments. Further, it provides Google Apps, which include Gmail, Calendar, and Google Sites that are built for people to work anywhere, anytime, on any device without loss of security or control; Google Maps Application Programming Interface; and Google Earth Enterprise, a software solution for imagery and data visualization. Additionally, the company offers Google App Engine, a platform as a service offering; Google Cloud Storage; Google BigQuery for real time analytics; Google Cloud SQL for structured query language; and Google Compute Engine, an infrastructure as a service platform. It also offers mobile wireless devices, and related products and services. Google Inc. was founded in 1998 and is headquartered in Mountain View, California.