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Job Details

Customer Operations Specialist

Location
Los Angeles, CA, United States

Posted on
Apr 22, 2021

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u003cpu003eu003cstrongu003eWESTLAKE WARRIOR |u003c/strongu003eu003cstrongu003eCustomer Operations Specialist u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eBrief Descriptionsu003c/strongu003eu003cstrongu003e:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eThe customer relations specialist is an internal sales representative focused on existing and former Westlake customers, and will support Westlakeu0027s dealership partners in providing sales leads.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eDUTIES, TASKS, RESPONSIBILITIESu003cemu003eu0026nbsp;(include, but not limited to)u003c/emu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003ePresent and communicate company products and services to all levels of management within Independent and Franchise Dealerships.u003c/liu003enu003cliu003eIdentify sales prospects and contact these and other accounts assigned to you.u003c/liu003enu003cliu003eFollow-up on new leads and referrals resulting from telephone calls for independent and franchise dealers.u003c/liu003enu003cliu003ePrepare presentations and proposals for all levels of management within the Franchise dealership.u003c/liu003enu003cliu003eDevelop and maintain and grow current client and potential client relationships within the independent and franchise dealer communities.u003c/liu003enu003cliu003eConstant communication with Independent and Franchise dealers on current promotions, marketing information, and training documents.u003c/liu003enu003cliu003eTrain dealers on proper documentation needed for fast-funding of contracts.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eKNOWLEDGE, SKILLS, LICENSESu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to persuade and influence others.u003c/liu003enu003c/ulu003enu003culu003enu003cliu003ePresentation skills (from initial creation to delivery)u003c/liu003enu003cliu003eStrong interpersonal and communication skillsu003c/liu003enu003cliu003eStrong knowledge of cold calling, appointment setting, and sales techniquesu003c/liu003enu003cliu003eKnowledge of advertising and sales promotion techniquesu003c/liu003enu003cliu003eStrong computer skills and adaptability to new technologyu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEDUCATIONu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eBacheloru0027s degree (B. A.) from four-year college or university, preferred, but not required.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eEXPERIENCEu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAutomotive, Finance and Sales Experience;u003cstrongu003e beneficialu003c/strongu003eu003c/liu003enu003cliu003ePrevious Sales Experience; u003cstrongu003ebeneficialu003c/strongu003eu003c/liu003enu003cliu003eKnowledge of Microsoft office (Word, Outlook); u003cstrongu003epreferredu003c/strongu003eu003c/liu003enu003cliu003eKnowledge of Web Applications (Chrome, Internet Explorer); u003cstrongu003erequiredu003c/strongu003eu003c/liu003enu003cliu003eKnowledge/Experience with the use of DealerTrack, Route one, or CUDL; u003cstrongu003ebeneficialu003c/strongu003eu003c/liu003enu003cliu003eTyping 25 WPMu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003ePHYSICAL DEMANDSu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eNoneu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSUPERVISOR RESPONSIBILITIESu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eNoneu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eCONFIDENTIAL DATAu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eEmployee Informationu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eFULL TIME BENEFITSu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMedical, Dental, and Vision benefitsu003c/liu003enu003cliu003eLife Insurance, Flexible Spending Accountu003c/liu003enu003cliu003e401K matchingu003c/liu003enu003cliu003eEmployee Stock Ownership Program in a $2.6 Billion Company, plus company matchingu003c/liu003enu003cliu003eWellness Program, Daily Team Exercises, Fresh Fruit for all employeesu003c/liu003enu003cliu003eMetro Tap Card and Metro-link Reimbursementu003c/liu003enu003cliu003eWestlake University, Certification Programsu003c/liu003enu003cliu003eCareer Path Opportunitiesu003c/liu003enu003cliu003eDiscounts on Parks, Museums, Movie Tickets, and Attractionsu003c/liu003enu003cliu003eWireless, Computer, and Satellite Discountsu003c/liu003enu003cliu003eOnsite DMVu003c/liu003enu003cliu003eEmployee Loan Assistance Westlake Bike Share (Free Bikes onsite)u003c/liu003enu003cliu003eOnsite Yoga, Treadmill Desks, Gym Membership Discountsu003c/liu003enu003cliu003eAnnual Flu Shots, Biometric Screeningsu003c/liu003enu003cliu003ePaid Vacations Daysu003c/liu003enu003cliu003ePaid Sick days u0026nbsp;u003c/liu003enu003cliu003ePaid holidaysu003c/liu003enu003cliu003eHGymu003c/liu003enu003cliu003eRental Car Discounts, Dell Member Purchase Programu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eABOUT USu003c/strongu003eu003c/pu003enu003cpu003ePeople. Purpose. Passion.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eThese are the hallmarks of Westlake Financial, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as u0022The Buy Program u0026copy;u0022​) allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes. u003cbr /u003eu003cbr /u003eWestlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. u003cbr /u003eu003cbr /u003eWestlakeu0027s success didnu0027t just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eCONTACT USu003c/strongu003eu003c/pu003enu003cpu003****will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angelesu0026rsquo; Fair Chance Initiative for Hiring Ordinance.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eWe are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:13b34250-cf08-47ee-914a-004684594997,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-04-22T17:01:12.937Z},{JobBoardId:23251fd7-9d41-1433-ed09-5d056481afab,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-04-22T17:01:12.937Z,InternalPostedDate:null},{JobBoardId:4d29aaa1-a50f-5fbb-ddf5-445ab9c1e375,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-04-22T17:01:12.937Z},{JobBoardId:f03ae624-2195-4366-9876-a831dee4af59,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-04-22T17:01:12.937Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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