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Job Details

Broadcasting Client Solutions Specialist - Programmatic

Company name
WideOrbit Inc.

Location
San Francisco, CA

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Profile

About WideOrbit:

WideOrbit is the technology platform for media companies to connect audiences and ads, everywhere. Its mission is to simplify media buying and selling by focusing on innovation, customer delight, and value creation for both sides of media transactions. Starting with its core traffic management solution, WideOrbit centralizes operations and streamlines workflows for radio, cable, and television companies. The company continues to introduce new benefits to the media industry, including a programmatic media exchange for increasing demand for advertising inventory and improving campaign efficiency. WideOrbit is headquartered in San Francisco with offices worldwide. Customers include NBCUniversal, Tribune Media, Entercom Communications, Raycom Media, TEGNA, AMC Networks and many other top media companies around the world.

Job Description:

The WO Programmatic operations team is looking for sharp, dynamic Client Solutions Specialists to help launch our groundbreaking local media buying platform. As a Client Solutions Specialist, you are an engaging communicator that enjoys training and supporting our clients and has a knack for problem solving and troubleshooting. The ideal candidate will have a passion for client services, the ability to instill confidence in the application, and proven success in managing competing priorities in a rapidly changing environment. You will be working directly with our agency clients handling a variety of operational responsibilities including client on-boarding, training, and end-user support. If you have a background in local television media buying and an aptitude for software solutions, this could be the perfect role for you. Apply now, we are hiring quickly!

Here is what you’ll be doing:

Actively listens and gathers information to understand customer needs and requests

Confidently assisting users with how-to questions and best practices advice

Solving technical product support issues with clients

Instilling client confidence providing one-on-one workflow training for new users

Configuring new accounts and assisting users with access and permissions issues

Troubleshooting and triaging end user issues for assignment or escalation

Providing solutions and workarounds for problems when needed

Entering and managing support case records into Salesforce

Coordinating and scheduling internal and external training sessions for lead trainers

Here is what we’re looking for:

2 years’ experience in media buying for local television or media buying software solutions

Excellent interpersonal and communication skills to provide superb customer service and effectively resolve issues

Communicates in a concise and articulate way both verbally and in writing

Experience using new web-based applications

Experience with web or phone based training and/or support

Proven ability to solve customers’ issues quickly and effectively while providing top notch customer service

Strong technical aptitude for troubleshooting and problem-solving

Proficiency in MS Windows, Word, Excel, Outlook, and Salesforce (or other CRM system)

Location: This position can be based in any of the following locations:

Birmingham, Alabama

San Francisco, California

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, 401k, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

Company info

WideOrbit Inc.
Website : http://www.wideorbit.com

Company Profile
WideOrbit is the leading provider of business management software for media companies. Our product lines include solutions for sales, traffic, media networks, radio automation and promotion optimization. And our client list includes the finest group of television stations, radio stations and media networks in the industry. We’re committed to client success and satisfaction and we’re consistently rated the most responsive and recommended provider of traffic systems in the industry, according to independent research by the Traffic Director’s Guild of America (TDGA).

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