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Job Details

Counsel - Advertising Marketing amp Customer Engagement

Company name
American Express Company

New York City, NY, United States

Employment Type

Advertising, Marketing, Legal, Contract Management, Retail

Posted on
Jan 03,2019

Valid Through
Apr 18,2019

Apply for this job


Counsel - Advertising, Marketing & Customer Engagement','19000001','!*!General Counsel’s Organization:

Where great legal minds influence global business strategy.

Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:

·       Providing rich work experiences and opportunities for professional development

·       Recognizing and rewarding those who drive and deliver results

·       Respecting and valuing diversity, integrity, and personal accountability

Role & Responsibilities:

Help propel your team and its business partners to success.

The Advertising, Marketing and Customer Engagement team is seeking a Counsel attorney to provide legal and strategic support to the Global Servicing Network – the group that creates, manages and operationalizes myriad service touchpoints with American Express Card Members.  

Here’s just some of what you’ll do in this role:

·       Provide legal support and strategic advice to business clients in the Global Servicing Network on various Card Member servicing interactions across media (telephone, website, mail, Card Member account portals, etc.)

·       Draft and negotiate vendor and technology agreements with key partners that power the service experience for American Express Card Members

·       Review and analyze marketing opportunities and content within servicing interactions, including telemarketing

·       Work closely with senior business leaders to understand their concerns and challenges, and use your curiosity and creativity to identify and action opportunities

·       Generate buy-in and develop strategic partnerships across groups such as Card product business teams, Compliance and Privacy through relationship-building and effective communication','!*!Are you ready for the challenge?

Minimum qualifications:

Bachelor’s degree & J.D.

Qualified to practice law in New York

5 years of relevant in-house and/or law firm experience

Preferred qualifications:

Knowledge of advertising and marketing laws (specifically FTC regulations and guidelines, state UDAP and CFPB UDAAP) and experience with their practical application to marketing content (offers, claims, disclosures, etc.)

Significant experience reviewing, drafting and negotiating vendor and service agreements, preferably with a technology component.  Additional experience with agreements related to advertising content a plus. 

Strong analytical and problem-solving skills

Ability to generate creative and innovative solutions to client issues

Ability to communicate complex issues clearly and persuasively, in both written and oral format

Ability to build relationships and partner with others to drive results

Capacity to be agile and pivot appropriately when challenged with new information or evolving circumstances

Additional Details:

Location: 200 Vesey St, New York, NY 10285

Workplace Flexibility: Potential to work remotely part of the time based on current projects and team needs.

Travel:  Little to none

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.Why American Express:


There’s a

difference between having a job and making a difference.


American Express has been making a difference in

people’s lives for over 160 years, backing them in moments big and small,

granting access, tools, and resources to take on their biggest challenges and

reap the greatest rewards.


We’ve also made a difference in the lives of our

people, providing a culture of learning and collaboration, and helping them

with what they need to succeed and thrive. We have their backs as they grow

their skills, conquer new challenges, or even take time to spend with their

family or community. And when they’re ready to take on a new career path, we’re

right there with them, giving them the guidance and momentum into the best

future they envision.


Because we believe that the best way to back our

customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

','Compliance','US-New York-New York','','Full-time','Jan 3, 2019','Jan 17, 2019','','','Counsel - Advertising, Marketing & Customer Engagement

Company info

American Express Company
Website :

Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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