Customer Success Manager-Europe Supply

Profile

Customer Success Manager-Europe (Supply)
at **MEMBERS ONLY**SIGN UP NOW***.
Bangalore
Who are we and What do we do?
**MEMBERS ONLY**SIGN UP NOW***. Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. **MEMBERS ONLY**SIGN UP NOW***. Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies.
What’s the **MEMBERS ONLY**SIGN UP NOW***. family like?
Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. **MEMBERS ONLY**SIGN UP NOW***.ans are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.
What do we promise?
We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for **MEMBERS ONLY**SIGN UP NOW***. and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At **MEMBERS ONLY**SIGN UP NOW***., you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.
What will you be doing?
As a Customer Success Manager (CSM), you will be managing named publisher accounts driving adoption and outcomes leading revenue growth and deeper penetration of **MEMBERS ONLY**SIGN UP NOW***. platform. You will handle some of the top gaming houses and large publishers in the industry, help them with their monetization strategy and scale-up of ad-revenues.
In this role, you would develop strategic partnerships with our premium customers to grow their digital advertising business - focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between **MEMBERS ONLY**SIGN UP NOW***. and the customer
You will also spend considerable time interacting with internal product and sales stakeholders in exploring new avenues of supply & revenue growth via customised ad-formats, involved ad-experiences, better user segment targeting etc.
You would report into the Global Head of Customer Success.
Required Qualifications:
4-6 years of experience working within Online/Digital Media, developing key partnerships with clients,
Education: Bachelor's degree or equivalent practical experience. MBA is preferred, not a necessity
Industry Type: Online/Digital Media or Internet Business
Functional Area: Sales/Business Development/Account Management
Proven track record for developing strong customer relationships, and ability to work cross functionally across various internal teams
Flexible & startup mindset
with proven success in fast-paced work environments
Prior experience of handling & scaling customer accounts with significant revenue scale
Proven ability to solve problems, proactively creating solutions to exceed goals
Comfortable handling & anchoring high level conversations regarding ad-experiences & supply side metrics
Self-starter, seeking a new professional challenge and a role with enormous growth potential
Outstanding in teamwork with strong organisational and interpersonal skills
Comfortable with ambiguity and decision-making in the absence of perfect information
What You’ll Do
Own day-to-day relationships, account management, optimization, reports etc. for top strategic publisher accounts
Further develop these relationships, and work to create and capture new opportunities for and from these publishers (eg. new product pitches, conducting quarterly business reviews etc)
Work in conjunction with brand & performance ad-sales and delivery teams to help scale revenues for publisher accounts
Work cross functionally to meet publisher needs; convey core publisher needs to internal teams (product, demand etc),
Be the customer champion to the internal teams driving for outcomes on behalf of the customer
Provide support/ inputs to business development team during key publisher pitches (e.g., publisher revenue forecasts, product solution)
Procure any required collateral from customer teams for any ad-sales pitches (case studies, media-kits, demographic split of users, daily active user count etc.
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
This is a unique job opportunity as this individual will have the opportunity to help build the team (helping to select those people with whom they will work) combined with the security of joining a company that already has a proven platform and business model from its international leadership position.

Company info

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