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Job Details

Account Supervisor

Location
Washington, DC, United States

Posted on
May 13, 2022

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Profile

SENSIS
What we are looking for:
We have a unique opportunity for a talented individual to serve as a full-time Account Supervisor for clients in Washington DC
What you’ll be doing:
Act as the primary point of contact for assigned clients; escalate, track and solve client issues by monitoring and managing all aspects of daily client performance
Serve as the liaison between the agency and client to ensure that client goals, budget, and target audience are reached
Develop and maintain strong active relationships with key client stakeholders at both senior and mid-management levels and have an in-depth knowledge of the industry and client business needs
Drive established goals across relevant key performance indicators and balance business yield focused with client desired metrics
Manage accounts including fiscal responsibilities (client budget, expense reporting and campaign profits and losses); execute billing practices, including detailed record keeping and follow-up
Attend and facilitate all status meetings, client meetings and client calls; deliver formal and informal presentations to clients as well as internal team members
Effectively balance the dual expectations of our clients and the agency
Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions
Clearly establish objectives and priorities for client initiatives
Acquire in-depth knowledge of each client’s business and industry
Must possess excellent communication skills to be able to effectively explain ideas to clients regarding their advertising and media programs
Assists in the development of program strategies, objectives, and tactics
Will ensure that client expectations and requirements are clearly understood and maintain overall satisfaction and retention of clients on assigned programs/campaigns
Assists in planning both short- and long-term strategic objectives for the client
Take ownership of projects, develop, and manage budgets, schedules, and scope of resources through collaboration with other team members
Provide effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time, budgets, and results
Prepare thorough, accurate and consistent work to clients reflective of the agency’s quality standards
What you’ll bring along:
MPH or equivalent experience required
5 years experience in Advertising client service and/or implementation of digital solutions
Digital or online advertising/marketing agency experience
Knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, etc.) and how they can be deployed in different scenarios
Demonstrated expertise in uncovering business needs and building relationships with senior level clients
Success in presenting strategic solutions that demonstrate thought leadership, and engage across social media
Strong interpersonal, customer service, presentation, organizational and problem-solving skills
Ability to balance revenue, client satisfaction and operational responsibilities while meeting deadlines
A positive, ‘Can-Do’ outlook. You must be able to roll up your sleeves, be solutions-oriented, and never have a ‘that’s not in my job description’ attitude
Strong attention to detail; someone who avoids errors like the plague
Ability to work full-time, between the hours of 8am - 6pm (actual schedule to be determined)
We are looking for someone who is a consummate professional. You will be representing our firm at the client location, and thus we are seeking someone polished, presentable, and personable.
Sensis is a cross-cultural advertising agency with digital at its core. We opened our doors in 1998. We got our start building websites and have expanded into a full-service advertising agency. Our work is explicitly cross-cultural, working across diverse markets, to maximize mainstream resources and reach. Sensis drives integration—digital with traditional, ethnic with general market—through intuitive web design, legitimate social media programs, and multicultural relevance.

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